Some days at work are completely awesome. Those are the days that I get just happy customers and I don't have to deal with anyone wanting to cancel, but with those good days, must come the bad days. There are days where all you get are angry customers and cancellation phone calls. And all you can do is take it. You can't yell back at the customer. You have to remain calm and patient and happy, even if someone is sitting there yelling and cussing at you. Yesterday, I had two cancellation calls in a row, where both ended up in the customer hanging up on me. I had to put my phone in what's called "after call" so that I wouldn't get any calls so that I could breathe for a minute or two. It gets so hard sometimes, but it definitely is teaching me patience. I also have to take into account that they're not really angry with me; they're angry with APX in general, and I just happened to be the messenger. Don't shoot the messenger! People just don't really understand that concept, I suppose, and hopefully I'll be able to get it in my mind that people don't mean those things to me personally. Anyway, that's all for now. Thanks for reading! :)
Count your blessings - at least they aren't yelling to your face! See, when they're on the phone, you can always make faces "at" them and pretend to slam the phone onto the desk. At least, that's what I'd do. Sorry you had such a rotten day at work!
ReplyDeleteI feel you on the "don't shoot the messenger" concept! At the restaurant customers will get mad about the increase of price or things no longer on the menu (that haven't been on the menu for at least 2 years now. LOL!). I always try to remind them that I am not the person who decides any of that and I have no control of it. Generally they calm down afterward. Luckily!
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