-Yelling at me isn’t going to help your situation. Cussing at me won’t make anything faster. In fact, when either of those options are used, it makes me less willing to help you and probably won’t even get you anywhere.
-Yes, those are the cancellation options. My supervisor isn’t going to tell you anything different.
-You STILL want to talk to a supervisor? Be my guest. I didn’t want to talk to you anyway. Jerk.
-You’re the one who signed the contract. The length of the contract is right on the front page, typed. The sales rep didn’t add it after you signed the paper. Maybe you should read your contracts before you mindlessly sign them.
-YOU’RE the one who wants your equipment relocated. It was never a requirement, so we really shouldn’t have to pay to get the leftover hole in your wall fixed.
-YOU cancelled with US. I don’t know any other company who would pay hundreds of dollars to fix those holes that are in place of where the equipment once was. You knew the technician was going to put those holes there, and you still went with it, so now you expect US to pay for it?
-When you start off a phone call saying, “You are going to hear my wrath”, that is when I tune out until your tantrum is over. Remember, I wasn’t the one who specifically caused your problem, so I shouldn’t have to hear this.
- We actually like those customers who are upset, but they don’t take it out on you and constantly tell you that they know this isn’t your fault.
-Working on holidays is actually a treat! There are hardly any calls and you get time and a half. The day after, however, is a whole different story.
-We love talking to people with accents different than our own. It makes work much more interesting. Particularly British or Irish accents.
-We love people who throw compliments at us. We also love those people who hit on you over the phone, even though you both have no idea what the other person looks like. “Oh hey, if you’re ever here in the outskirts of Canada, we should go see a movie!” Yes, because I’m going to pay to fly all that way, just to see someone that I have talked to once over the phone.
Regardless of most of these negative comments, phone jobs are actually really awesome. Yes, you get those bad phone calls every once in a while where the customer just yells at you, but you learn to remember that they aren’t yelling at you in particular, and they’re just mad at the company. I have also learned a lot of really good customer service skills along with awesome people skills. And I get paid to basically sit at a desk all day. Not to mention the awesome friends you make at work.
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